Refund Policy
General Information
Our focus is complete customer satisfaction. In the event that you are dissatisfied with the services provided, we may issue a refund, provided the reason is genuine and is established after review and investigation. Customers are advised to carefully read the terms, conditions and service details applicable to each service before placing an order.
In case of dissatisfaction with our services, customers may cancel their services and request a refund, subject to the terms and conditions mentioned in this Cancellation and Refund Policy.
Cancellation Policy
Customer satisfaction is our main priority. If we are unable to provide the purchased service due to a failure from our end, the customer may contact us and report the issue.
If a customer changes their mind after placing an order or after processing of the service has commenced, the Company may not be liable to cancel the service or provide a full refund.
If the customer requests us to hold or temporarily stop processing a service, any amount already paid towards Government departments, statutory authorities or third-party service providers may be retained until the applicable process is completed or the amount becomes refundable by the concerned authority.
Before processing any refund, we reserve the right to make reasonable efforts to complete the requested service.
In case the customer remains dissatisfied with the service and a refund is approved, a cancellation/service charge of 25% + earned service fee + applicable Government or third-party charges may be deducted from the refundable amount.
Force Majeure
SHREE ADARSH INFOTECH shall not be considered in breach of its satisfaction guarantee policy or in default under any terms of service, and shall not be liable to the Client for any cessation, interruption or delay in the performance of its obligations caused by circumstances beyond its reasonable control.
Such circumstances may include, but are not limited to: earthquake, flood, fire, storm, lightning, drought, landslide, hurricane, cyclone, typhoon, tornado, natural disaster, act of God or public enemy, epidemic, famine, plague, action of a court or public authority, change in law or regulations, explosion, war, terrorism, armed conflict, labour strike, lockout, boycott or any similar event, whether foreseeable or unforeseeable (each a “Force Majeure Event”).
Refund Policy
We will consider a refund only where we fail to provide the purchased service due to a failure attributable to us.
To request a refund, the applicant must submit a request by email to:
The refund request should include the customer's name, order number, service details, payment details and the reason for requesting the refund.
If a refund is approved, the eligible refund amount will generally be credited within 5 to 7 working days to the same payment method or account from which the payment was originally made, subject to applicable banking and payment gateway processing times.
Refunds will generally not be provided for services or work that have already been performed or for fees that have already been earned by the Company, considering the time, manpower and resources invested in processing the customer's request.
Accordingly, applicable processing fees, payment gateway charges, administrative charges, service charges and reasonable costs of resources already utilized for the work performed may be deducted from any approved refund.
Amounts paid to Government departments, statutory authorities or other third parties, including applicable filing fees, Government fees, taxes, statutory charges or third-party processing charges, are generally non-refundable by us and cannot be refunded where the concerned authority or third party does not provide a refund.
Contact Us
For cancellation or refund-related queries, please contact us at:
SHREE ADARSH INFOTECH
Email:
support@way2efiling.com
Website:
way2efiling.com